Help Desk Essay Example | Topics and Well Written Essays - 1250 words

Help Desk - Essay Example Otherwise you risk sending the customer away. Mobile email and broadband solutions, as well as collaboration tools like web video conferencing enable businesses of all sizes to remain professionally operational at all times. They give you the freedom to work in the way that you need to from any number of locations, so you can respond to colleagues and customers in the way that suits you, and them, best. And now with hosted services available, it’s even easier to stay in-touch as there’s no initial investment or expensive IT infrastructure to maintain as this can all be managed by a service provider on your behalf. In research, Vertex, a customer service company in the UK, found that customer response time should be between two and four hours. It should be long enough to address the query properly and to respond with enough detail but its also short enough not to result in a follow-up email asking, ‘Did you get my first email?’ A large international information hosting company is documented for its customer-friendly approach and fast response times. It’s no answer machines and no voicemail: customers will get straight through to the can work on resolution their problems. It claims to answer â€Å"99.4 per cent of support calls with real folks among 5 seconds†. These days over hr of Fortune one thousand companies2 commit to establish on-line communities by 2010 and to deliver client service social networking retailers. However, the key issue to recollect is that theres no purpose in having or developing contact channels if you are doing not perpetually monitor them and use them to reply back to customers. Many corporations area unit currently interacting with customers via mobile applications that build transactions quicker and less complicated, nonetheless still personalized. As an example, in the UK, Ocado3, a grocery delivery company, helps you to